Dispatcher web app
Next.js and TypeScript with a real-time day board and drag-and-drop assignment.
Illustrative
Field-service scheduling and dispatch platform
A web platform that replaces spreadsheets and phone calls with live scheduling, technician routing and customer updates.
- Sector
- Home services
- Service
- Web App Development
- Typical team
- Delivery lead, 2 engineers, 1 designer (part-time), 1 QA
The challenge
A growing services business schedules technicians in spreadsheets and chat threads. Jobs get double-booked, customers chase for arrival times, and managers have no live view of the day.
Approach
How we would tackle it
- 01
Map the real workflow
Shadow dispatchers and technicians, list every job state, and agree what the first release must do and what can wait.
- 02
Prototype before building
Click-through prototypes of the dispatcher board and technician view, tested with the people who will use them.
- 03
Ship the core loop first
Create job, assign technician, track status, notify customer. Everything else builds on that loop.
- 04
Instrument and iterate
Track assignment time, reschedules and no-shows from day one so later releases are guided by data.
Solution
What gets built
Technician mobile web view
Installable PWA for job details, status updates and photo capture on site.
API and data layer
Node.js API over PostgreSQL with role-based access and an audit trail of job changes.
Notifications
Queue-backed SMS and email updates triggered by job status changes.
- Next.js
- TypeScript
- Node.js
- PostgreSQL
- Redis
- AWS
Timeline
Typical phases
1–2 weeks
Discover
Workflow mapping, scope and success measures.
2 weeks
Design
Prototypes, data model and technical plan.
6–8 weeks
Build
Two-week iterations, each ending in a working demo.
1–2 weeks
Launch
Pilot with one team, fix, then roll out.
Goals
What we would aim for
Targets we would agree up front and measure, not results we claim.
- Dispatchers see every technician and job on one live board
- Fewer double-bookings and missed appointments
- Customers get arrival updates without calling the office
- Managers can report on utilisation without building spreadsheets
Let's scope your project
Tell us what you're working on. We'll reply within one business day with next steps and a clear plan.